Privacy Policy

Effective Date: March 4, 2026

At ZocDoc, Inc. (“Zocdoc,” “we,” or “us”), we are committed to protecting your privacy. We take great care with your personal information that we gather when you access or use zocdoc.com and related websites, applications, and services owned and operated by Zocdoc and that link to this Privacy Policy (collectively, the “Services”). 

This Privacy Policy is meant to help consumers who use our Services (“you,” or “your”) understand how we treat your Personal Data. For the purposes of this Privacy Policy: 

• “User” means an individual who creates a Zocdoc account to use the Services; 
• “Visitor” means an individual who engages with our Services but does not have a Zocdoc account (for example, if you visit our websites or download our mobile application without creating a Zocdoc account). Please note that some of our Services, including the ability to book an appointment through our Services are limited to Users with a Zocdoc account. 
• “Personal Data” means any information that identifies or relates to a particular individual, and includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules, or regulations. 
• For doctors, dentists, or other healthcare providers that use our marketing services, please click here to review the categories of information we collect. 

BY USING OR ACCESSING THE SERVICES IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS PRIVACY POLICY AND AGREE TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY. YOU FURTHER CONSENT TO OUR COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS SET FORTH IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU MAY NOT USE THE SERVICES. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD), YOU REPRESENT THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL TO ACCEPT THIS PRIVACY POLICY ON THE INDIVIDUAL’S BEHALF. 

Any use of the Services is subject to the Agreement (as the term “Agreement” is defined in our Terms of Use, which incorporates this Privacy Policy). You may print a copy of this Privacy Policy by clicking here.

Privacy Policy Table of Contents

• HIPAA and PHI

• Notice at Collection

• Categories of Personal Data We Collect

  • Visitors

  • Users

• Categories of Sources of Personal Data

• Commercial or Business Purposes for Collecting Personal Data

  • Other Permitted Purposes for Processing Personal Data

• Data Retention

  • Data that is Not Personal Data or PHI

• How We Disclose Your Personal Data

• AI and Tracking Tools, Advertising, and Opt-Out

  • AI Chatbot

  • Cookies

  • Information about Interest-Based Advertisements

• Data Security

• Children’s Privacy

• Controlling Your Personal Data and Notifications

• U.S. State Rights and Disclosures

• Exercising Your Rights

• Changes to This Privacy Policy

• Contact Information

HIPAA and PHI

Certain demographic, health and/or health-related information that Zocdoc collects about Users on behalf of our Healthcare Providers as part of providing the Services may be “protected health information” (“PHI”) governed by the Health Insurance Portability and Accountability Act (“HIPAA”). Specifically, this may be true when (i) Zocdoc is providing administrative, operational, or other services to a Healthcare Provider that is a “Covered Entity” (as defined by HIPAA); and (ii) in order to provide those services, Zocdoc receives identifiable information about a User on behalf of the Healthcare Provider, where Zocdoc is acting as a “Business Associate” (as defined by HIPAA); and (iii) this identifiable information is regulated as PHI.

This Privacy Policy does not apply to PHI, which is instead regulated by HIPAA. HIPAA provides specific protections for the privacy and security of PHI and restricts how PHI is used and disclosed. Please read the Notice of Privacy Practices of your Healthcare Provider to understand how your PHI can be used and disclosed.

Personal data that a User provides to Zocdoc when Zocdoc is not acting as a Business Associate is not PHI and Zocdoc’s use of this information is therefore covered by this Privacy Policy. To provide just a few examples, we are collecting Personal Data when you: (i) create an account, (ii) search for Healthcare Providers or available appointments with Healthcare Providers; (iii) post reviews; (iv) provide device/IP Information or Web Analytics information by browsing our websites (see below); or (v) direct your Covered Entity healthcare provider to disclose PHI to Zocdoc outside of its Business Associate capacity (e.g. pursuant to a HIPAA Authorization or access request).

Notice at Collection

Categories of Personal Data We Collect and Disclose

The tables below detail the categories of Personal Data that we may collect and may have collected about you over the past twelve (12) months, depending on your relationship with Zocdoc. What Personal Data we collect depends on how you interact with the Services and what products you choose to use. For instance, we collect limited data if you are a Visitor and do not have an account with us.

For each category of Personal Data, the tables below also describe our purposes for collection and certain Personal Data disclosures to third parties. Depending on how you use the Services, we may disclose your Personal Data to third parties such as advertising partners. Such disclosures may constitute a “sale” or “sharing” to “third parties” for “targeted advertising” as such terms are defined under applicable U.S. privacy laws.

You may opt-out by clicking here.

You may also choose to enable, where available, a universal tool that automatically communicates your opt-out preferences, such as the Global Privacy Control (“GPC”). We will process the GPC signal as a request to opt-out. We do not knowingly sell or share Personal Information about persons under the age of 18.

We also disclose Personal Data to service providers and others where such disclosures are not “sales” or “sharing” for targeted advertising to third parties, as further described here.

THE FOLLOWING SUBSECTIONS APPLY ONLY TO CONSUMERS. IF YOU ARE A HEALTHCARE PROVIDER, PLEASE SEE THE HEALTHCARE PROVIDER PERSONAL DATA SECTION ON THIS PAGE.

Categories of Sources of Personal Data

Commercial or Business Purposes for Collecting Personal Data

• Providing, Customizing, and Improving the Services

  • Creating and managing your account or other user profiles.
  • Billing our healthcare provider clients.
  • Providing you with the products, services, and information you request.
  • Meeting or fulfilling the reason you provided the information to us.
  • Providing support and assistance for the Services.
  • Improving the Services, including testing, research, internal analytics, and product development.
  • Personalizing the Services, website content, and communications based on your preferences.
  • Fraud protection, security, and debugging.

• Marketing the Services

  • Marketing and selling the Services.
  • Showing you advertisements, including interest-based or online behavioral advertising.

• Corresponding with You

  • Responding to correspondence that we receive from you, contacting you when necessary or requested, including to remind you of an upcoming appointment, and sending you information about Zocdoc or the Services.
  • Sending emails and other communications that display content that we think will interest you and according to your preferences including notifying you about certain resources, Healthcare Providers or Services.

In addition, each of the above referenced categories of Personal Data may be collected, used, and disclosed with the government, including law enforcement, or other parties to meet certain legal requirements and enforcing legal terms including: fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities; protecting the rights, property or safety of you, Zocdoc or another party; enforcing any agreements with you; responding to claims that any posting or other content violates third-party rights; and resolving disputes.

Data Retention

We retain Personal Data about you as necessary to provide our Services or to perform our business or commercial purposes for collecting your Personal Data. When establishing a retention period for specific categories of data, we consider who we collected the data from, our need for the Personal Data, why we collected the Personal Data, and the sensitivity of the Personal Data. In some cases, we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, provide our Services, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in a de-identified and/or aggregated form where that information would not identify you personally.

For example:

• We retain your account information and credentials for as long as you have an account with us.
• We retain your device/IP data for as long as we need it to ensure that our systems are working appropriately, effectively, and efficiently.

Please note that we may de-identify or aggregate Personal Data so that it will no longer be considered Personal Data and disclose such information to other parties for purposes consistent with those described in this Privacy Policy. We will protect de-identified information in accordance with applicable law, will never attempt to “re-identify” the information and require recipients not to do so.

How We Disclose Your Personal Data

We may disclose your Personal Data to the following categories of service providers and other third parties for the indicated purposes. How we disclose your Personal Data depends on how you use our Services.

In addition, we may disclose Personal Data in connection with the following:

Legal Obligations

We may disclose any Personal Data that we collect with third parties in conjunction with any of the activities set forth under “How We Disclose Your Personal Data” section above.

Business Transfers

All Personal Data may be transferred to a third party in connection with or if we undergo a merger, acquisition, bankruptcy, or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.

AI and Tracking Tools, Advertising, and Opt-Out

The following sections provide additional information about how we collect your Personal Data through automated means.

We may use artificial intelligence (“AI”) tools to enhance or operate certain functions of the Services, such as chat and customer service features. When you interact with our AI tools, we or the service providers we engage may process information automatically.

The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs, mobile identifiers, and JavaScript (collectively, “Cookies”) to enable our servers to recognize your device and web browser and tell us how and when you visit and use our Services. We do this to analyze trends, learn about and advertise to our user base, and operate and improve our Services. For example, we use Cookies to tailor the Services or customize advertisements on and off of our Service by tracking navigation habits, measuring performance, storing authentication status so re-entering credentials is not required, customizing user experiences with the Services, and for analytics and fraud prevention. Cookies are small pieces of data – usually text files – placed on your computer, tablet, phone, or similar device when you use that device to visit our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s).

We use these tools to collect the following type of information:

• Device and Browser Information. This includes your device’s IP address and/or other unique identifiers, browser type, device type, internet service provider, operating system, and when you access our Services from a mobile device, your device’s approximate location (derived from your device’s IP address or other signals).
• Usage Information. When you interact with our Services, certain information may be collected by us or our third party vendors, including the current date and time, the pages you view immediately before and after you access our Services, the areas or pages of our Services that you visit, the amount of time you spend viewing or using our Website, whether you complete a booking, keystrokes, mouse movements, form field entries, recordings of chat sessions or your use of and inputs to other AI-supported tools, and other use and overall engagement with our Services. This may include “session replay” tools.

We or external providers we engage may deploy the following types of Cookies:

• Essential Cookies. Essential Cookies are required to provide you with features or services you have requested. For example, certain Cookies enable you to log into the secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.
• Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
• Performance/Analytical Cookies. Performance/Analytical Cookies allow us to understand how visitors use our Services such as by collecting information about the number of visitors to the Services, what pages visitors view on our Services, how long visitors are viewing pages on the Services, mouse clicks, mouse movements, scrolling activity, and text typed into the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns to help us improve our campaigns and the content for those who engage with our advertising. For example, Google LLC (“Google”) uses cookies in connection with its Google Analytics services. Google’s ability to use and share information collected by Google Analytics about your visits to the Services is subject to the Google Analytics Terms of Use and the Google Privacy Policy. You have the option to opt-out of Google’s use of cookies by visiting the Google advertising opt-out page or the Google Analytics Opt-out Browser Add-on page.
• Retargeting/Advertising Cookies. Retargeting/Advertising Cookies collect data about your online activity and identify your interests to provide advertising on and off of our Service that we believe is relevant to you. For more information about this, please see the section below titled “Information about Interest-Based Advertisements.”
• Web Beacons. Web Beacons (e.g., clear GIFs or pixel tags) are tiny graphic image files embedded in a webpage or email that may be used to collect information about the use of our Services, the web services of selected advertisers, and the emails, special promotions, or newsletters that we send. The information collected by Web Beacons allows us to analyze how many people are using the Services, using selected publishers’ web services or opening emails, and for what purpose. Also, it allows us to enhance our interest-based advertising (discussed further below).
• Mobile Device Identifiers. Mobile device identifiers help Zocdoc learn more about our Users’ demographics and internet behaviors. Mobile device identifiers are data stored on mobile devices that may track mobile devices and data, activities occurring on and through it, and the applications installed on it. Mobile device identifiers enable the collection of Personal Data, such as media access control, address, location, and tracking data, including without limitation, IP address, domain server, type of device(s) used to access the Services, web browser(s) used to access the Services, referring webpage or other source through which you accessed the Services, other statistics, and information associated with the interaction between your browser or device and the Services.
• Cross Device Matching. To determine if users have interacted with content across multiple devices and to match such devices, we may work with partners who analyze device activity data and/or rely on your information (including demographic, geographic, and interest-based data). We may also provide de-identified data to these partners to supplement this analysis. Based on this data, we may display targeted advertisements across devices that we believe are associated or use this data to further analyze usage of Services across devices.

You can opt-out of all unessential Cookies at any time here. You can also decide whether to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on your browser software) allowing you to decide on acceptance of each new Cookie in a variety of ways. You may also be able to reject mobile device identifiers by activating the appropriate setting on your mobile device. You can also delete all Cookies that are already on your device. Although you are not required to accept Zocdoc’s Cookies, if you block, reject, or delete them, you may have to manually adjust some preferences every time you access the Services, as some functionalities may not work.

To explore what Cookie settings are available to you via your browser, look in the “preferences” or “options” section of your browser’s menu. To find more information about Cookies, including how to manage and delete Cookies, please visit here.

We may serve advertisements and allow third-party ad networks, including third-party ad servers, ad agencies, ad technology vendors, and research firms, to collect data on the Services and serve advertisements on and off of the Services. These advertisements may be targeted to users who fit certain general profile categories or display certain preferences or behaviors (“Interest-Based Ads”). Information for Interest-Based Ads (including Personal Data) may be provided to us by you or derived or inferred from the online activity or usage patterns of particular users on the Services and/or services of third parties. Such information may include IP address, mobile device ID, operating system, browser, webpage interactions, geographic location, and demographic information, such as gender and age range. Such information may be gathered through tracking users’ activities across time and unaffiliated properties, including when you leave the Services. This information helps Zocdoc learn more about our Users’ demographics and internet behaviors. Web Beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Web Beacons allow ad networks to view, edit or set their own Cookies on your browser, just as if you had requested a webpage from their site.

Please note that even after opting out of Interest-Based Ads, you may still see Zocdoc advertisements that are not interest-based (i.e., not targeted toward you).

Data Security

The security of your Personal Data is important to us. We seek to protect your Personal Data from unauthorized access, use, and disclosure using appropriate physical, technical, organizational, and administrative security measures based on the type of Personal Data and how we process that data. We endeavor to follow generally accepted industry standards to protect the Personal Data submitted to us, both during transmission and in storage, and have implemented physical, administrative, and technical safeguards to maintain the security, confidentiality, and integrity of your information in accordance with applicable laws.

However, as no transmission of information over the internet is absolutely secure, we cannot and do not guarantee the complete security of any data you share with us, and except as expressly required by law, we are not responsible for the theft, destruction, loss, or inadvertent disclosure of your information or content.

Children’s Privacy

The Services are not directed to or intended for use by anyone under 18 years of age. If you are under the age of 18, please do not attempt to register for or otherwise use the Services or send us any Personal Data. By accessing, using, and/or submitting information to or through the Services, you represent that you are at least the age of 18. We do not knowingly collect or solicit Personal Data from children under the age of 18. If we learn that we have received any Personal Data directly from a child under age 18 without first receiving their parent’s verified consent, we will use that Personal Data only to respond directly to that child (or their parent or legal guardian) to inform the child that they cannot use the Services. We will then subsequently delete that child’s Personal Data. If you believe that a child under 18 may have provided us with Personal Data, please contact us at Privacy@zocdoc.com.

If you are under the age of 18, you are not permitted to create a Zocdoc account or use the Zocdoc Services. If you are a parent or legal guardian of a minor child, you may, in compliance with the Agreement, use the Services on behalf of such minor child. Any information that you provide us while using the Services on behalf of your minor child will be treated as Personal Data as otherwise provided herein.

Other Users

If you use the Services on behalf of another person, regardless of age, you agree that Zocdoc may contact you for any communication made in connection with providing the Services or any legally required communications. You further agree to forward or share any such communication with any person for whom you are using the Services on behalf.

Controlling Your Personal Data and Notifications

If you are a registered User of the Services, you can modify certain Personal Data or account information by logging in and accessing your account. If you wish to close your account, please e-mail us at Privacy@zocdoc.com. Zocdoc will use reasonable efforts to delete your account as soon as reasonably possible. Please note, however, that Zocdoc reserves the right to retain information from closed accounts consistent with our internal data retention policies and procedures.

You must promptly notify us if any of your account data is lost, stolen, or used without permission.

U.S. State Rights and Disclosures

This section describes the rights available to you under certain state privacy laws. Zocdoc provides these rights to all visitors and users, regardless of their place of residence, unless stated otherwise in this Privacy Policy. If you are a resident of Washington State, please also see our policy with respect to consumer health information here.

Please see the “Exercising Your Rights” section below for instructions on how to exercise the rights described below. For more detailed instructions, you can refer to the “Your Privacy Choices” page here or via the “Privacy” tab in your account settings page.

Please note that in some cases, we may process Personal Data of our customers’ end users or employees in connection with our provision of certain services to our customers. If we are processing your Personal Data as a “processor” (or similar term) under the applicable privacy law, please contact the entity that collected your Personal Data in the first instance to address your rights with respect to such data. Additionally, these rights are subject to conditions and exceptions under applicable law, which may permit or require us to deny your request.

If you have any questions about this section please contact us at Consumer-Privacy@zocdoc.com and indicate “State Rights” in the subject line of your communication.

Access / Portability

You have the right to request certain information about our collection and use of your Personal Data, including the following:

• The categories of Personal Data that we have collected about you.
• The categories of sources from which that Personal Data was collected.
• The business or commercial purpose for collecting or selling your Personal Data.
• The categories of third parties with whom we have shared your Personal Data.
• The specific pieces of Personal Data that we have collected about you.

If we have disclosed your Personal Data for a business purpose, we will identify the categories of Personal Data shared with each third-party recipient. If we have sold your Personal Data over the past 12 months, we will identify the categories of Personal Data purchased by third-party recipients.

In addition, you may have the right to request a copy of your Personal Data in a machine-readable format to the extent technically feasible.

Deletion

You have the right to request that we delete the Personal Data that we have collected from you. Note that we may need to retain your Personal Data to provide you with the Services or complete a transaction or other action you have requested. In addition, under applicable state privacy laws, this right is subject to certain exceptions. If your deletion request is subject to one of these exceptions, we may deny your deletion request.

Correction

You may have the right to correct inaccuracies in your Personal Data, to the extent such correction is appropriate in consideration of the nature of such data and our purposes of processing your Personal Data.

Sensitive Personal Data

We may collect certain Personal Data that is deemed “sensitive” (“Sensitive Personal Data”) with your authorization.

Depending on your state of residence, you may have the right to consent prior to our collection, processing, and/or disclosure of such Sensitive Personal Data. The categories of Sensitive Personal Data we collect and our purposes for collecting such Sensitive Personal Data is described in the “Categories of Personal Data We Collect” section above. We will only process Sensitive Personal Data as reasonably necessary to fulfill the purposes for which such Sensitive Personal Data was collected. We do not sell or share Sensitive Personal Data for monetary consideration.

To withdraw your consent for our collection and processing of Sensitive Personal Data, please see the“Exercising Your Rights” section below.

Right to Opt-Out

Under applicable state law, consumers have certain rights when a business “shares” or “sells” Personal Data with third parties for purposes of cross-contextual behavioral advertising. While Zocdoc does not sell Users’ information to unaffiliated parties for money, we do share Cookies and other web data to advertising and marketing partners in a manner that might be considered “selling” or “sharing” your Personal Data as those terms are defined under certain state laws.

You may also have the right to opt-out from processing your Personal Data for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects to you. However, we do not conduct such activities.

Once you have submitted an opt-out request, we will not ask you to reauthorize the sharing of your Personal Data for at least 12 months. To our knowledge, we do not share the Personal Data of minors under 18 years of age.

We Will Not Discriminate Against You for Exercising Your Rights

We will not discriminate against you for exercising your rights under applicable state law. We will not deny you our Services or provide you with a lower quality of Services if you exercise your rights. However, as explained above, if you delete your Personal Data or otherwise restrict Zocdoc’s use of Personal Data, we may not be able to provide the same Services to you.

Financial Incentives

At Zocdoc, we value your data because it allows us to better understand your goals and preferences and improve our products and services to better serve you. From time to time, we may offer a financial incentive for your participation in our user research. The financial incentive we offer is based on our good faith determination of the estimated value of your data. If you participate in the research, you may be asked to submit Personal Data in surveys, forms, or through your account. The Personal Data you submit in connection with this research will only be used internally to improve our product; we will never share or sell this data to third parties.

Through your participation in the research, we may collect the following categories of Personal Data about you:

• Identifiers, such as your name, address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
• Characteristics of protected classifications under state or federal law.
• Commercial information, such as products or services you’ve purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Internet or other electronic network activity information, such as your browsing history, search history, and information regarding your interaction with an internet website, application, or advertisement.
• Location data.
• Audio, electronic, visual, thermal, olfactory, or similar information. For example, we may collect your voice recordings.
• Professional or employment-related information.
• Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99).
• Any other Personal Data you may enter into a free-form field of our surveys or forms.
• Inferences drawn from any of the foregoing categories of Personal Data.

Participation in the financial incentive is entirely optional. If you participate in research and receive a financial incentive, you agree that we are not required to comply with your right to know or delete Personal Data collected in exchange for the financial incentive. If you are a participant in a financial incentive we offer, you may withdraw from the financial incentive at any time by emailing us at the email address provided to you with your individual notice of the financial incentive.

Additional California Resident Rights

Under California Civil Code Sections 1798.83-1798.84, California residents have the right to contact us to prevent disclosure of Personal Data to third parties for such third parties’ direct marketing purposes, where applicable. You can opt-out of such data selling and/or sharing by visiting our Privacy Choices Page here or by logging into your Zocdoc account and choosing the “Privacy” tab. If you are struggling to opt-out or if you have additional questions, please contact us at Consumer-Privacy@zocdoc.com.

Additional Oregon and Minnesota Rights

If you are an Oregon or Minnesota resident, you may request access to specific third parties to which we have disclosed the Personal Data (subject to exceptions in accordance with applicable law.) To exercise this right, please email privacy@zocdoc.com with the subject “[Oregon/Minnesota] Access Request.”

Appealing a Denial

Depending on where you reside, if we refuse to take action on a request within a reasonable period of time after receiving your request in accordance with this section, you have the right to appeal the decision. In such an appeal, you must (1) provide sufficient information to allow us to verify that you are the person about whom the original request pertains and to identify the original request, and (2) provide a description of the basis of your appeal. Please note that your appeal will be subject to your rights and obligations afforded to you under the applicable state law that applies to you. We will respond to such appeals within the time period required by applicable law. If we deny your appeal, you may have the right to contact the applicable regulators in your state.

You may appeal a decision by us using the following methods:

• Email us at: Consumer-Privacy@zocdoc.com (title must include “Consumer Appeal”)
• Call us at: (855) 962-3621

Exercising Your Rights

Opt-out

You can opt-out of sales and sharing by visiting our Privacy Choices Page here or by logging into your Zocdoc account and choosing the “Privacy Choices” tab.

In addition, you may choose to enable a tool that automatically communicates your opt-out preferences to all businesses that you interact with online. If you enable a browser-based opt-out preference signal, such as the GPC, upon receipt or detection, we will treat the signal as a valid request to opt-out of sale, sharing, or targeted advertising linked to that browser and, where we can do so, consumer profiles that we have associated with that browser. Please note that if you use different browsers or browser profiles, you will have to enable the signal on each one that you use. You may learn more about GPC by clicking here.

Please note that we will not ask you to verify your identity in connection with your right to opt-out.

To exercise other rights as described above, you must submit a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Data, and (2) describes your request in sufficient detail to allow us to understand, evaluate, and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We will only use Personal Data provided in a Valid Request to verify you and complete your request.

We will respond to your Valid Request within the applicable time period required by law. We will not charge you a fee for making a Valid Request.

Users: If you have a Zocdoc account, you can:

• Submit requests to access or delete your data through the “Privacy” tab in your account settings. We do not retain any identifiable information about Visitors to the website for more than 30 days; a Zocdoc account is required to use the Services.
• Correct or modify any Personal Data associated with your account by updating your account settings.

Visitors: If you are a Visitor and do not have an account with us, we may be unable to fulfill requests to access, delete, or correct personal information associated with your browsing activity. This is because (1) we cannot reasonably verify your identity as required under applicable law, and (2) we do not maintain persistent identifiers that allow us to associate your request with specific browsing data collected through cookies or similar technologies. You may, however, opt out of sales and sharing as described above.

Authorized Agents

In certain states, consumers may designate an authorized agent to exercise their privacy rights. You may designate an authorized agent to submit requests on your behalf using the methods described in this section. However, we may require written proof of the agent’s permission to do so and verify your identity directly with you.

If you have questions or difficulty submitting a rights request, you can call us at (855) 962-3621 or email us at Consumer-Privacy@zocdoc.com.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice by posting a revised version of the policy on our website homepage. If we make material changes to this Privacy Policy, we will notify you by temporarily including a banner on the homepage of our Website or by directly communicating with you via email or via your account. Your use of the Services following revision to this Privacy Policy constitutes your agreement that all information collected from or about you after the revised policy is posted will be subject to the terms and conditions of the revised policy. The date listed above indicates the most recent change or update to this Privacy Policy.

Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data, your choices, and rights regarding such use, please do not hesitate to contact us at:

• E-mail: Privacy@zocdoc.com
• Address: Zocdoc, Inc., 568 Broadway FL 9, New York, NY 10012
• Phone: (855) 962-3621
• Fax: (800) 701-9607